SharePoint
Serves the interface and holds every record in lists and libraries in a site you own. Version history and item-level audit come from SharePoint itself.
Our IT Policy
Your tenant.Your rules.
Everything your IT, security and procurement teams need to assess a g8tes tool: how it plugs in, what it can touch, how we run trials and tenders, what we guarantee, and how support, training and updates work. Written for the second read, because IT always reads it twice.
01 · At a glance
The short version for your IT team
Where it runsInside your own Microsoft 365 tenant. No g8tes servers, no separate hosting.
Where the data livesIn your SharePoint. g8tes holds no copy.
Sign-inYour Microsoft Entra ID: your accounts, your groups, your conditional access.
PhonesAn iOS or Android app your IT team deploys and controls through your MDM.
Our accessNone by default. Support access is requested, approved by you, time-boxed and logged.
PermissionsThe narrowest set, listed with a reason for each, before anything is installed.
LicencesThe Microsoft licence tier a tool needs is named before you commit. Any paid add-on is costed first.
DecisionsWe don't sell AI or AI agents. Built-in checks and automation only; people make every decision.
02 · How it plugs in
Built where your work already lives
Your people
Teams, Outlook, Edge and a managed app
On a laptop they open the tool where they already work. On a phone it runs in an iOS or Android app your IT team deploys and controls through your mobile device management (MDM).
Inside your Microsoft 365
The tool and its data
- SharePointserves the interface and holds the records
- g8testhe workflow: gates, owners, evidence, clocks
- Entra IDyour sign-in, your groups, your access rules
Your systems of record
ERP, PLM, finance
Unchanged. What reaches them is complete, approved and traceable.
Microsoft Entra ID
Your admin registers the app in your own Entra ID and grants consent. Access follows your users, groups and policies.
Teams, Outlook and Edge
People open the tool where they already work. Notifications use your own Microsoft 365 services.
Automation
Where a step is automated, it runs as a standard Microsoft 365 automation in your tenant, listed in the scope. Premium connectors are only used if named and costed first.
Your ERP, PLM and finance
Unchanged. The hand-off is agreed in the scope: a structured export your team imports, or a connection through your existing integration layer.
Mobile
The same tools in a managed app that follows your MDM policies: sign-in, wipe, copy and paste rules are yours.
03 · Security and access
Least privilege, in writing
- Permission list first. Before installation your IT team receives every permission the tool needs, with the reason for each. Nothing is added later without a new review.
- No standing access. g8tes has no access to your tenant by default. Support access is requested for a named task, approved by you, time-boxed and logged, then removed.
- Your controls apply. Conditional access, MFA, data loss prevention, retention and sensitivity labels you run in Microsoft 365 apply to the tool and its data.
- No secrets in code. Credentials stay in your tenant. We never ask for passwords or keep them.
- Withdraw at any time. Consent can be removed from your admin centre in minutes. The phone app follows your MDM wipe and block rules.
- Every step on record. Who asked, who approved, what changed and when, kept in your SharePoint for your auditors.
04 · Data and privacy
Your data stays yours
- Records are stored in your Microsoft 365 tenant, in the region your tenant uses. They are protected by your tenant's own security and encryption.
- We don't copy, export or keep your business data. Demos and trials use synthetic data or an export you choose.
- Where a support task needs us to see personal data, the contract sets out data-processing terms first, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and your own policies.
- Retention and deletion follow your Microsoft 365 policies. When a tool is removed, the data stays in standard lists you can export or keep.
05 · Trials
Try it without installing anything
01 · Offline trial
One offline file. It makes no network calls and reads an export you choose. Nothing is installed in your tenant, and deleting the file ends the trial.
02 · Your process, sample data
We show the tool working on your process with sample data before you pay. Your team clicks through it, not a slide deck.
03 · Scope and fixed price
After the trial you get a written scope, the permission list, the licence tier and a fixed price, starting from our published starting prices. No obligation to continue.
04 · Controlled pilot
Real work through the tool is a pilot, not a trial. It runs under a short statement of work: scope, success criteria and the baseline they are measured against, named users, data terms, start and end dates, and the date we decide together to subscribe, buy outright or stop. A pilot is paid, and the fee is credited against your first year if you convert.
06 · Tenders, procurement and contracts
Easy to buy, easy to audit
Tenders and RFPs
We respond to RFIs, RFPs and tenders with a written scope, fixed price per workflow, licence requirements, permission list, architecture, delivery plan and acceptance criteria.
Supplier onboarding
We complete your vendor registration, security questionnaires and compliance forms, and provide company documents, including our trade licence details and D-U-N-S number.
Contract structure
A master agreement, with one statement of work per workflow. Payments are tied to accepted deliverables, not to time spent.
Ownership
Your data and configuration are always yours. On a subscription g8tes keeps the product IP and licenses it to you; on an outright purchase you buy lifetime ownership of the tool. This is written into the contract and our Terms.
07 · Delivery and acceptance
Measured, cut, fitted
Weekly rounds
We build in weekly rounds. Each one ends with something your team can click and comment on.
Test before live
Every release is tested in a test site against written acceptance criteria before it reaches production.
Your change control
Production changes go through your change process and your admin's approval. Nothing is switched on without sign-off.
Acceptance sign-off
Each deliverable is accepted in writing against the scope. That sign-off triggers payment.
08 · Guarantees
What we promise, and what we don't
Fixed scope, fixed price
The price agreed for a written scope is the price you pay.
See it before you pay
You see the tool working on your process before any payment.
Defects fixed at no charge
Anything that doesn't work as the written scope describes is fixed free of charge during the warranty period in your contract.
No hidden licence costs
The Microsoft licence tier and any paid add-on are named and costed before you commit.
Limits in writing
Every tool comes with what it won't do, written down before you buy.
Reply within 48 hours
Every enquiry and support request gets a reply from a person within 48 hours.
09 · Aftersales support
After go-live, we stay
- One channel: solve@g8tes.ae. Every request is logged, and a person replies within 48 hours.
- Severity agreed up front: response and fix times for critical, high and normal issues are set out in your contract's service schedule.
- Warranty, then support plan: fixes against scope are free during the warranty. After it, an optional support plan covers changes, health checks and Microsoft 365 platform changes.
- Health checks: periodic reviews of usage, permissions and open items, with a short written report.
10 · Training, guides and manuals
Your team can run it without us
Role-based training
Live sessions for each role: requesters, approvers, owners and admins. Recorded where you allow it.
Train the trainer
We train your champions so new joiners are trained in-house.
Quick-start guides
One page per role: what to do, where to click, what happens next.
User and admin manuals
The user manual covers every screen. The admin manual covers install, configuration, permissions, updates, backup and uninstall.
Kept in your SharePoint
All documentation is delivered into your SharePoint, in editable form, so it changes as your process changes.
11 · Updates
No surprise changes in your tenant
- Nothing updates itself. No update is pushed into your tenant automatically.
- Every release comes with notes: what changed, why, and any change to permissions, which goes back through your IT review.
- Test site first: updates are installed and checked in a test site before production.
- Installed your way: your admin installs the update, or we do it under approved, time-boxed access.
- Rollback ready: each release is versioned, with a written rollback step.
- Microsoft 365 changes: we track Microsoft 365 platform changes that affect your tool and tell you before they land.
12 · Handover and exit
Yours at handover. Easy to leave.
What you receive
The configured tool, your data, the admin and user manuals, training materials, the permission list and the acceptance sign-off.
The tag comes off
While we tune the tool with you it carries our red tag. At handover the tag comes off. Your data and configuration are yours under every option; buy outright and the tool is yours as well.
Clean exit
An uninstall procedure is provided before install. Withdraw consent, remove the app, and your data stays in your SharePoint, in standard lists you can export.
What we don't claim
We don't sell AI or AI agents. Our tools use built-in checks and automation inside your Microsoft 365; people make every decision. We don't guarantee growth, savings or compliance, and we don't claim certifications we don't hold. The Microsoft licence tier a tool needs is named before you commit.
Member of the Microsoft AI Cloud Partner Program
Enrolled in Frontier Accelerate for Marketplace
Built on Microsoft 365
Microsoft, Microsoft 365, SharePoint, Excel, Edge and Entra are trademarks of the Microsoft group of companies. No endorsement is implied.
Arrange an IT walkthroughWhere does workget stuck?
One process, one conversation, one honest answer. We reply within 48 hours.