Last updated: 26 October 2026
A1. Who we are
This website is operated by Gates Retail Solutions FZE LLC, trading as g8tes, a free zone company registered at Ajman NuVentures Centre Free Zone, United Arab Emirates. We are registered for VAT in the UAE.
Contact: solve@g8tes.ae D-U-N-S Number: 850033501
By using this website you accept these terms. If you do not accept them, please do not use the site.
A2. This site is for businesses
g8tes provides services to businesses. This website is not directed at consumers, and nothing on it is an offer of goods or services to a consumer.
We serve clients in the United Arab Emirates. Where a client is based elsewhere, our tools run in that client's own environment. We do not host client systems across borders.
A3. What this site is, and what it is not
The site describes what g8tes does and lets you contact us.
It is not an offer, a quotation, a proposal or a commitment to supply anything. Nothing on this site forms a contract. A contract exists only in a separate document signed by both parties.
A3a. Prices on this site
Every price on this site is a starting price for the MVP: the first working version of a tool on one agreed process, before any major change. Prices exclude VAT and any Microsoft or third-party licence.
Any change to scope is quoted separately, in writing, before the work starts. The price you pay is the one in the signed engagement document.
A4. Screens and demonstrations
Screens, figures and examples on this site are illustrative product experiences. They are built on synthetic data and do not represent any client's results.
What is supplied is the scope set out in the signed engagement document — not what was shown on this site, in a demonstration, a screen, a recording or a conversation. Where they differ, the signed scope governs.
A5. What we do not claim
- No guaranteed outcome. We do not promise growth, savings, compliance or any other result. Where value is discussed it is arithmetic from your own figures, and the assumptions are stated.
- No government endorsement, approval or partnership.
- No third-party status we do not currently hold. Any partner, platform or certification mark appears only in the issuer's own artwork, only for a status held at that time, and is removed when that status lapses.
- Dates are targets and are stated as targets.
Where we describe a capability we distinguish between what we can build and what we have delivered. The second requires a client, their consent, and a measure.
A6. Intellectual property
The site, its content, the name g8tes, the g8tes signature and the g8tes tag belong to us or are licensed to us. You may not copy, reproduce or adapt them.
While a tool is on trial or in a pilot, or while we are still building and tuning it with you, it carries the g8tes tag, and you may not remove, obscure or alter it.
Who owns what depends on how you buy. Your data and your configuration are yours under every option.
| Product IP (code, design, core workflow) | Your data and configuration | |
|---|---|---|
| Trial | g8tes | Yours |
| Pilot | g8tes | Yours |
| Subscription | g8tes, licensed to you while the subscription is paid | Yours |
| Outright purchase | Yours for life, once the agreed fees are paid | Yours |
- Subscription. g8tes keeps all intellectual property in the product: its code, design, core workflow and documentation. You receive a non-exclusive, non-transferable licence to use it in your own Microsoft 365 for as long as the subscription is paid. You tailor the workflow; the core product stays ours, and we keep it tested and supported. If the subscription ends, your data stays in your SharePoint in standard lists you can export.
- Outright purchase. Once the agreed fees are paid, you own the tool delivered to you, for life: your configuration, your workflow and its documentation, with a perpetual, non-exclusive licence to the g8tes core product it runs on. You may change, extend and keep using it without us. g8tes keeps ownership of the core product and the right to reuse its own general components, know-how and methods, which carry none of your data or configuration.
- Handover is the point at which a tool is accepted in writing, your people are trained, the documentation is delivered and our standing access ends. We remove our tag, and our ownership of every flow, from your Microsoft 365. Handover happens under a subscription and under an outright purchase. On its own it does not transfer the product IP; only an outright purchase does.
Third-party names and marks shown on the site belong to their owners and appear only as those owners' terms allow.
A7. Software we supply: trial, pilot, subscription and purchase
These website terms do not license any software. Where we supply a tool it is supplied under a separate signed agreement. These are the five stages we use, and where each one ends:
| Stage | What it is | Where it ends |
|---|---|---|
| Trial | An evaluation build on synthetic data or an export you choose. For evaluation only: not for production use, and not to be relied on for an operational decision. | On the expiry date in the trial agreement. You stop using the build and delete it. |
| Pilot | Controlled use on real work, under a short signed statement of work naming the scope, the success criteria and the baseline they are measured against, the named users, the data terms, and the start and end dates. A pilot is paid; if you convert, the pilot fee is credited against your first year. It may be relied on only within that scope. | On the end date, with a conversion decision: subscribe, buy outright, or stop and remove the tool. |
| Subscription | A licence to use the product in your Microsoft 365, with updates and support, paid monthly or annually. | When either side ends it under the subscription agreement. Your data stays with you. |
| Handover | Written acceptance, training, documentation, and the end of our standing access. | Once accepted. The subscription or the purchase continues. |
| Outright purchase | A one-off fee for lifetime ownership of the tool delivered to you (see A6). | Ownership does not end. Support after the warranty is optional and separate. |
- A trial or pilot build carries the g8tes tag, and that tag is not removable for the duration of the trial or pilot. It identifies our work while it is in your systems and has not been purchased. Removing, obscuring or altering it is a breach of the trial or pilot terms.
- No licence is granted beyond the trial or pilot period unless you subscribe or buy outright.
- Microsoft and other third-party licences a tool requires are your cost. We name the tier required before you commit to anything.
A8. Links to other sites
Where we link to another website we do not control it and are not responsible for its content or its handling of your data.
A9. Accuracy, and our responsibility
We take care to keep this site accurate and current, and we correct errors when we find them. We do not warrant that the site is error-free or continuously available.
Nothing on this site is professional advice, and it should not be relied on as the basis for a decision. If something on this site matters to a decision you are making, ask us and we will confirm it in writing.
Where we supply you a tool or a service, our responsibility for it is set out in the agreement signed for that work, and not in these terms. These terms govern your use of this website only.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
A10. Changes to these terms
We may change these terms. The date at the top of this page tells you which version you are reading.
A11. Governing law
These terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ajman, and the competent UAE courts have jurisdiction.